Terms & Conditions

BY ACCESSING/USING THIS WEBSITE, YOU INDICATE YOUR AGREEMENT TO THE FOLLOWING TERMS AND CONDITIONS:

You i.e. Visitor / User / Customer / Member of Make My Hobby website agrees to be bound by any electronic affirmation, assent or agreement transmitted through Make My Hobby’s website. You represents and warrants that You has the authority to agree to this Agreement. You agrees that any decision or action to click on an "I agree", "I consent", or other similarly worded "button" or entry field using a mouse, keystroke or other computer device, will indicate Your agreement and will be legally binding and enforceable and the legal equivalent of Yours handwritten Signature.

You acknowledges (a) that You has read and understood this Agreement; (b) that this Agreement has the same force and effect as a signed agreement; and (c) that this Agreement constitutes the entire agreement between Make My Hobby and You and governs Your use of the Services, superseding any prior agreements between You and Make My Hobby pertaining to the Services.

The relationship between Make My Hobby and You shall be that of independent contractors. Neither party will be considered an agent, employee, joint venturer, or partner of the other, unless otherwise specifically provided herein.

No Third-Party Beneficiary

Each of Make My Hobby and Customer are entering into the Agreement solely based on the terms and conditions contained in the Agreement for its own purposes and not for the benefit of any third party.

Account Information:

During Account creation or in Billing and Shipping full name and address, any false or incorrect representation or information will lead to account cancellation without refund and any notification from Make My Hobby. It is mandatory for any customer to provide both mobile and landline phone number apart from billing and shipping address before any order can be executed.

Working Hours/Days of Make My Hobby:

We operate from Monday to Friday from 10 am to 5 pm daily. We do not operate on all national and state holidays.

Customer Service / Communication / Live Help

Any communication between our representative and visitor / user / customer / member of Make My Hobby website is given explicit instructions to speak or communicate by any medium in civilized language and refrain from any personal questions or out of line questions or usage of foul language or any sort of threatening or intimidating language. In case of any violation of terms including intimidating and threatening,  we are free to pursue any possible legal action under law against violator. Make My Hobby also reserves the right on violation of terms, to cancel the account of customer, forfeit any payment made before or after that by the customer or refund actual payment without any interest as deemed fit by it. All communications are recorded for training purpose and to archive for any future use.

Faulty Product or Missing Parts:

If goods arrive defective/wrong you have up to 24 hours from the time you receive the item to request an exchange. The item must be returned to us in 7 days in its original and unused condition and in its original box and packaging by Registered Parcel or Speed Post and you must provide tracking code of the parcel in advance to us by online Contact Us form given on website. In case of missing parts, please notify us the same day you receive the product. Return/refund not applicable for Live items/Plants and items given in Return Policy.

Return Policy:

If you wish to return merchandise, please write for authorization. The item must be returned to us in 7 days in its original and unused condition and in its original box and packaging by Registered Parcel or Speed Post and you must provide tracking code of the parcel in advance to us by online Contact Us form given on website. We are happy to replace faulty goods. You agree to pay for the return shipping on exchanges within 7 days and returns and we will reimburse this cost upon verification of a fault with the product. Product exchange is our normal policy, with refunds in exceptional cases only in form of Gift Certificate usable on MakeMyHobby.com or to your PayPal account, or on Make My Hobby discretion. Return/refund not applicable for Live items/Plants and items given in Return Policy. And return or refund is on Make My Hobby discretion and could take up to three months to process and will be issued only on billing name and address given by customer during order placing with Make My Hobby.

Refund Policy:

In event the Make My Hobby failed to ship any item in 30 days after confirm payment from customer, customer can request full refund.

Refund will be issued directly to payment mode if paid by Credit Card/Debit Card/Net Banking/Wallet. Refund will be issued by Bank Draft in favour of name and address given in order's payment details if customer has paid by NEFT/IMPS/Bank Draft/Cheque.

Incase order cancelled due to terms violation, the Make My Hobby is it at discretion on the policy of refund.

Gift Certificate & Discount Coupon:

Any Gift Certificate / Discount Coupon issued by Make My Hobby in lieu of refund for pre-paid order cancellation or out of stock items or as promotional offer is subjected to restrictions on our discretion. The restrictions will be as but not limited to validity period, category restriction, product restriction, country restriction etc.

MMH Bonanza:

The Make My Hobby reserve the right to give MMH Bonanza points based on items purchased and condition of redeeming the same. The points are valid only upto the time the customer account is valid and authorized to purchase on its website. The Make My Hobby also reserves the right to remove the service altogether or scale back the features or add new features on its will without providing any intimation or notice to the customer. The Make My Hobby also reserve the right to remove the right to use MMH Bonanza service to particular customer or customers.

Shipping Policy:

We are unable to ship to P.O. Box addresses. For high value products, we may require verification of address to be scanned and emailed to us before we can ship your parcel. This is done to protect the interests of ourselves and our customers.

The consignment will be dispatched at the consignee’s choice of transport at their risk and responsibility stated if any in "Special Instructions or Comments About Your Order" during order placement or will be shipped by whatever Make My Hobby selected. The Make My Hobby will not be held responsible which is not limited to any theft, damage, over carriage of cargo, dead on arrival, mishandling by customer or shipper or in transit etc. All items will be shipped only once, for any returned consignment due to Address Not Found or Consignee Unavailable to receive will be shipped only after additional shipping charges for reshipping has been paid by Consignee and no refunds will be issued what so ever.

The Make My Hobby reserves right to split order and may ship with 2 or more different shipping methods in case the order is of combo type or associated with different categories or sub-categories i.e. Fishes-Live Plants or Live Plants-Accessory etc. Split order shipping is also done if Make My Hobby understands one of the item in consignment may damage other item in transit. Split order may be done if total weight of the combo-order consignment is above 500gm to reduce total shipping charges.

Delivery is also subject to transporter approval of shipping space and customer confirmation of shipment. You must specify at point of purchase what documents are required to avoid delay in shipment.

Shipping charges stated on website during order checkout are estimated only and not actual and combo-orders are calculated based on split-order shipping requirement. The Make My Hobby reserves right to increase or decrease based on order, destination shipping and shipping mode.

In the event of loss due to flight or train delays or mishandling by transport authority, we advice you to check the live or regular items immediately upon the receipt at the airport or station, preferably with the personnel who bring out your boxes. Claims should be immediately lodged directly to the transport authority as it’s in not our control.

Items shipped by Flight/Train/Bus/Truck or Live Fishes/Small Animals/Cages/Aquariums are not delivered at exact shipping address/door and customer needs to collect from place designated by concerned transport authority in reasonable time or as instructed by concerned transport authority.

All Live Items orders have a estimated lead time of 7 to 15 working days for freshwater items and 3 to 6 weeks for marine items, small animals, invertebrates & live plants for shipping from Make My Hobby, Hyderabad. In estimation it will take 12 working days to process non-live items order and 15+ working days for imported items. All the days are only estimation only and can not be given any whatsoever guaranteed time frame. And it’s customer responsibility to inform MMH for any urgent requirement of consignment before placing order. If it failed to inform before for any such requirement it will be assumed that standard shipping policy will be applicable.

Except Live Item Shipping method all shipping methods for both domestic (within India) and overseas (out of India) are flat rates and applies to items ordered up to total weight not more than 250 gms approximately only. In case the weight increases more than 250 gms, Make My Hobby have right to charge extra shipping charges to the buyer, on denial by the buyer to pay extra shipping charges, Make My Hobby reserve the right to cancel the order and issue same value of Gift Certificate in place of full money refund to the buyer with 6 months validity of Gift Certificate. TIP: See carefully on top of Category to see any indication of extra shipping charges or Product literature that may mention of extra shipping required notification or any indication weight given in Liters or Kilogram or Pounds. If it’s more than 250 gms then please contact us or Live Help operators to confirm the shipping charges before you place order.

The Make My Hobby will make every possible effort to dispatch all items in a given pre-paid booked order. Under condition of any item out of stock, the Make My Hobby will dispatch all available items excluding out of stock item. It will wait and try to secure new stock and ship excluded items within next 30 working days. Incase if it failed to secure new stock for excluded items within 30 working days or any alternate similar item, the Make My Hobby will issue Gift Certificate (valid for 6 months) of value equivalent to out of stock items that are not shipped. In case none of the non-live items can be shipped after 30 days of confirmed payment or live-items after 45 days of confirmed payment, the Make My Hobby will issue refund either by Paypal (only if customer paid by it) / Bank Draft / Gift Certificate on customer choice. In case of refund by Bank Draft the Make My Hobby will charge Rs.65 towards Draft making charges and postage. And return or refund is on Make My Hobby discretion and could take up to three months to process and will be issued only on billing name given by customer during order placing with Make My Hobby.

In the event of consignment dispatched by post/courier returned back to Make My Hobby due to unclaimed by customer for any reason or wrong or insufficient address provided by customer. The Make My Hobby will charge €2.50 (Rs.50 for Indian customers/address) as handling charges with full shipping charges as paid before for reshipment.

All items will be shipped by following shippers:
National (Within India): Speed Post / Registered Post / DTDC / Professional / Flight / Train / Bus / Truck / MMH Delivery Personnel
International (Outside India): Speed Post / DTDC / DHL / TNT
Its customer’s responsibility to get shipping rates for any item if it’s more than 250gm in weight and give its choice of shipper for his/her ordered items and we may charge extra for shipping for customer's choice of shipper. In case we do not receive customer choice of shipper, we will ship with any of the above given shippers on our discretion.

Live Arrival Guarantee (Plants)
Please refer: http://makemyhobby.com/live-arrival-guarantee-plants.html

Live Arrival Guarantee (Fishes)
Please refer: http://makemyhobby.com/live-arrival-guarantee-fishes.html

Product Price:

By default all the prices are given in United States Dollar and will be charged in USD except for Indian customers. Whatever currency you select as your local currency from Currencies Box, is only for you as guidance to know how much the price of the product will be in your local currency. From time to time, the product price will look different in your local currency because our system updates automatically with days exchange rate.

In the event a Product is listed at an incorrect price due to an error, we will notify you within 15 working days of accepting your order of the correct price by e-mail and we will give you the choice of either purchasing the Product at the correct price or cancelling your order. If you confirm you want to purchase the Product at the corrected price we will deliver the Product to you. If payment has been taken for the Product and you cancel your order we will, on return of the Product (if the Product has been sent out) issue a refund within 7 days if paid by 2CO for orders not more than five months older or 90 days if paid by NEFT/BankDraft of such return or notice of cancellation (where no Product has been sent out). If only some of the Products you ordered are mispriced that will not affect the order in relation to any Products which were priced correctly and we will deliver these Products to you in accordance with these Terms.

Low Order Value Fee:

Due to high packaging and handling cost, we regret to introduce Low Order Value Fee. It means if your total order value is below €1.99 (approx. Indian Rs.130) we will add surcharge of a small fee i.e. €0.40 (approx. Indian Rs.26) only to cover our packaging and handling charges.

Payment by Bank Draft*: (Indian Customers Only)

All customers, who selected payment by Bank Draft at checkout, should send us Bank Draft details within 2 working days, and Bank Draft should reach on our address within 7 working days from the date of order generated on our website. Or the order will be stand cancelled without intimation.

Following details of Bank Draft should be sent: 1] Amount Rs., 2] Bank Draft number, 3] Drawn on Bank name, and 4] Drawn on Bank branch 5] Mode of dispatch with tracking code is applicable.

* We cannot guarantee that stock of ordered items will last by the time customer’s order confirmed on receiving of Bank Draft by post on our address.

Credit Card Payment:

We hold all shipments of goods to Customers who have paid by Credit Card not on their Name or different Billing Address from Shipping Address, until the matter is resolved to avoid possible Credit Card fraud. In general we we do not process Credit Card / Paypal payments for 12 working days to avoid charge-backs from bank due to card frauds.

If you have similar situation, then please contact us before placing the order to get our clearance to proceed to order any goods on Make My Hobby.

Improper Checkout:

We reserve the right to cancel your order on following conditions but not limited to: selecting wrong shipping method, not paying excess shipping if required, incomplete shipping or billing address etc. Payment will be refunded only in the form of Gift Certificate of cancelled order or as Make My Hobby decides.

Duties and Taxes:

You should expect to pay any amount charged by the government in your respective country; this includes (and is not limited to) duties, taxes and any extra fees charged by courier and postal services.

Imported Products:

Due to unforeseen reasons some time imported items are delayed by supplier or shipping service or held up at customs. Under such situation Make My Hobby is free to arrange alternate brand similar product with similar retail value or quantity or parameters. If the product is slightly higher value, we will absorb the value as company loss for delay. And if the product value is slightly lower then we will issue you refund in form of Gift Certificate of balance value which you can use on our website to buy any product at your convenience later within one year.

Warranties:

Items do not include a warranty in your country unless otherwise specified.

Disclaimer:

The information about the products published on this site is provided by Make My Hobby on the basis of the information received from the product manufacturers/suppliers/vendors. Although the information and recommendations at this Internet site are presented in good faith and believed to be correct. In no event shall Make My Hobby, its directors, officials, representatives and employees be liable for any damages relating to products sold through its various platforms.

To the full extent permissible by applicable law, our online shop disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose or of any other nature are made hereunder with respect to information or the products to which information refers.

Make My Hobby will not be liable for any damages of any kind arising from the use of this site or any of the products offered, including but not limited to direct, indirect, incidental, punitive and consequential damages.

Make My Hobby will not be responsible for any damage suffered by customers from use of the services on this site. This without limitation includes loss of revenue/data resulting from delays, non-deliveries, missed deliveries, or service interruptions as may occur because of any act / omission of the various wholesale dealers, suppliers, vendors, trading organisations, manufacturers and other organizations.

This disclaimer of liability also applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorised access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action.

Make My Hobby makes no representations or warranties as to the Information is supplied upon the condition that the persons receiving same will make their own determination as to its suitability for their purposes prior to use. In no event will Make My Hobby be responsible for damages of any nature whatsoever resulting from the use of or reliance upon information from this site or the products to which the information refers.

Make My Hobby does not warrant the accuracy or timeliness of the materials on this site and has no liability for any errors or omissions in the materials.

eBooks:

We have more than 1000 ebooks as products, many are articles from various publications and periodicals.  All the ebooks that have been taken from other sources is been given free by the Make My Hobby for the benefit of students science fair projects or college projects or just for fun a home project if you are purchasing any other product from us.

If you directly purchase ebooks from us without purchasing any other product from us, the free version are available at a flat price of €2.00 per ebook. All the proceedings gained by sale of free version ebooks will be donated to OSIR’s Amateur Scientists for the benefit of young students.

How to get ebooks free?
Whatever you purchase on Make My Hobby, you can order equivalent value of flat fee ebooks. For example if you purchase some electronic components worth €10.00, then you are eligible to order 5 ebooks. You need to order your ebooks by Contact Us page within 24 hours you order other items to avail this offer.

Product Images/Videos/Order Status:

Product images/videos and Order status on the website are for illustrative/indicative purposes only. Actual product may have color or look differently. And Order status is not updated in real-time.

Stock Levels:

Due to unforeseen high demand or live items die during quarantine period we occasionally find ourselves out of stock of a particular item. Please be assured that we do our best to avoid this situation and will notify you and ship your purchase as soon as possible and may take up to 4 weeks for non-live items and 6 weeks for live items. On condition of more than 4 weeks for non-live items and 6 weeks for live items, we will issue Gift Certificate of equivalent amount to you to purchase any other product or we can refund only on PayPal accounts on your name. No interest what so ever will be paid with refund.

All Free offers, and similar to Buy 1 Get 1 Free or Buy 2 Get 1 Free are strictly subject to availability of Stocks. Make My Hobby have indisputable rights to revoke or suspend such offers at any given time. Other Coupon Discount and similar payment discount may or may not be available with Buy 1 Get 1 Free or Buy 2 Get 1 Free.

Severability of Provisions:

Each provision of this Agreement shall be considered severable; and if, for any reason, any provision or provisions herein are determined to be invalid and contrary to any existing or future law, such invalidity shall not impair the operation of or affect those portions of this Agreement which are valid.

The Right to Refuse to Sell:

It's Make My Hobby's rights that it can be at liberty to refuse business relations with any person or entity whomsoever, whether the refusal rests upon reason, or is the result of whim, caprice, prejudice or malice. With his reasons neither the public nor third persons have any legal concern. It can also refuse business relations with any person who is involve directly or indirectly to harm in any way the identity, status and business activity.

~ By accessing this site you accept above given terms irrespective of your purchase status with Make My Hobby. The Make My Hobby reserves the right to amend the terms at any time without prior notice to any one and it will supersede on previous terms and conditions given here. The bold side heading are only for reference purpose. This agreement shall be construed in accordance with the applicable laws of India. This site is created and controlled by Make My Hobby in Hyderabad India; as such the laws of India shall apply. The Courts at Hyderabad shall have exclusive jurisdiction in any proceedings arising out of this agreement.